From large to small, from projects to issues, a team needs to define when they are considered done.
This decision differs from team to team, some have steps to done, others just one state. Even the words used in your issue tracker reflect your choices: what does ‘fixed’ mean, what is ‘closed’ used for…
Even some practices like test driven development define a state of done: the code is done if all tests are green and it is refactored.
What’s your definition of done?
Let’s take a look at some examples:
- tests are green and code is refactored
- QA says ok
- customer/stakeholder/product owner accepts the issue
- developer thinks the code reflects the description in the issue
- a predefined spec, maybe even with an acceptance test, is fulfilled
- no bugs were found while clicking through
- the code is merged with the master branch
- the continuous integration tool has found no errors
The problem with this ‘definition of done’s is that either they look for an external person to accept by their opinion/guideline or concentrate on some output. But the people needing the software do not want the software in its own regard. They want to reach a goal through the software. The software is a mean to an end: their goals. Without defining the goals and needs beforehand you are either doomed to guess them and are at the mercy of arbitariness (from your point of view) or concentrate on some measurable output like code, tests or a completed feature.
Defining what the user wants to do with this new feature or project should be the first thing in a project right after the initial introductions. Who will use the app or the feature? (the intended audience, the users) What do they expect from it? (the benefits) What goal do they want to reach?
With this questions and answers you have a target. After completing the issues or project you can see if the target has been reached, if the goals are met. It might be the same with an acceptance process from a stakeholder but here you know the target beforehand not after.